Jumpspree is a social-shopping platform that enables brands, online shoppers, and social communities to shop, sell, and share content in one place! With Jumpspree, you can easily experience your favorite products, trending brands, and happening conversations on a single, easy-to-use mobile app.
Currently Jumpspree is only available as an app on the Apple App Store and Google Play Store, for smartphones and tablets. We’re working on building the Jumpspree desktop app and will be launching it later this year.
You can create a page for an online store or a local shop, whichever suits your business needs. As an online store, you will not have the option to offer “In-store Pickup” as a fulfillment option as it is only available for verified local shops.
When creating a product listing, you’ll have the option to choose your preferred fulfillment options, such as Shipping, In-store Pickup, or Local Delivery. Shipping and Local Delivery is available to all sellers—online or local. In-store Pickup is only reserved for verified local shops only. Once you receive an order, simply follow the prompts you receive with your order details.
Jumpspree partners with USPS and FedEx to provide discounted rates of up to 50% for sellers who want to ship using our partnered carriers. You may also choose to use your own shipping services/carrier to fulfill your orders. Jumpspree does not provide Local Delivery at the moment, but it is on our roadmap for 2024. If you offer Local Delivery for your items, you will have to deliver them using your own delivery methods.
When your item sells, we securely collect the payment from the buyer, including the shipping and delivery fees, as well as the taxes. We typically hold the payment for 14 days to account for any returns, refunds, and chargebacks, and initiate a payout every Thursday for the previous week’s sales. Once your payout is initiated, you should see the funds in your bank account within 1-2 business days.
Yes. You can either link your bank account while creating your seller profile in the Jumpspree app, or you can do it later by going into the Balance and Accounts tab under Seller Settings. We strongly recommend linking your bank account when creating your seller profile to prevent delays in receiving your payout for the items you sell on Jumpspree. Your security and privacy is our top priority, which is why Jumpspree partners with Stripe—an industry-leader in financial connections, to securely link your bank account. See Stripe’s full privacy policy.
When you arrive at the store, simply open the Jumpspree app and go into your Profile > navigate to My Orders > search the order you’re picking up > tap on the button that says Open QR code for In-store Pickup > Show the QR code at the store. Once the seller scans the QR code, it’ll generate a verification code in the Order Info section of your order. Provide the verification code to the seller and you’re all set!.
When the seller arrives to deliver the item to you, simply open the Jumpspree app and go in to your Profile > navigate to My Orders > search the order you’re picking up > tap on the button that says Open QR code for Local Delivery and show the QR code to the seller. Once the seller scans the QR code on your device, it’ll generate a verification code in the Order Info section of your order. Provide the verification code to the seller and you’re all set!
If you’re using Jumpspree’s partnered shipping carriers to fulfill your order, all you have to do is pack and ship your item, and we’ll handle the rest of the process.
Alternatively, when shipping items using your own carrier or shipping method, be sure to ship the item and enter the tracking number in the order details within 24 hours of receiving the order. You can do this by going into your Seller Settings > Manage Orders > Order Info > View Full Order Details > Scroll down to Delivery Details > Enter tracking number> Save.
We use the tracking number to verify the delivery of your order and initiate the payout only for orders that have been successfully delivered, so it’s crucial to enter the tracking number as soon as you ship the order. In case of a dispute, Jumpspree may not be able to assist you (Sellers) with orders that do not have the tracking number attached. Under such circumstances, Jumpspree will by default provide a refund to the buyer or.
In rare cases if you don't receive the item you ordered, you may contact the seller directly using the messaging feature in the Jumpspree app. If you’re unable to resolve the issue directly with the seller, please contact us immediately by going into the Jumpspree app > navigate to Settings > About App > Contact Support. We’ll investigate the issue and try to locate your order, provided that the seller has a valid tracking number. If we determine that your order was misplaced in transit, we’ll issue you a full refund. If we need more time and information to further investigate the issue, we’ll withhold the refund until we’ve concluded our investigation.
If you’ve received a wrong or damaged item, we recommend that you contact the seller immediately by going into the Jumpspree app > navigate to Settings > My Order > Find and open the order > Order Info > Message Seller. If you can resolve the issue with the seller directly, then great! But in case you need our assistance in resolving the issue, simply open the Jumpspree app > navigate to Settings > About App > Contact Support. We’re here for you!
You'll have 24 hours or until the seller has shipped the item to cancel the order. If the item has been shipped or your return period has passed, you may choose to return the item for a full refund. Each seller or brand has their own return policy, so please be sure to read the return policy carefully before purchasing the item. The return policy can be found on the product detail page of each item or in the Order Details section of your order.
Jumpspree More is our premium feature that helps you stand out with a unique check mark, showing your identity is verified and trustworthy. It’s part of our commitment to a safer platform. Here’s what you get with Jumpspree More:
Priority Placement: Your profile and listings appear more often in feeds, recommendations, and search results.
Professional Articles: Post dynamic long-form articles with a cover image, advanced formatting, and up to 88,000 characters.
And more features are coming soon—all included in Jumpspree More at no extra cost. Sign up from your app settings for $8/month or $80/year. Cancel anytime.
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